MINI of Knoxville
10665 Parkside Drive, Knoxville TN 37922 • Sales Department: (888) 724-9503 • Service: (888) 810-7417
Motorers' Opinions
What Does Our Rating Mean?

It’s an honest and unedited measure of how well we’re doing, according to actual customers who’ve done business with us in the past few months.

Our dealership’s rating is based on information collected from our customer satisfaction surveys conducted by MINI USA for new car sales and service transactions over the last 90 days, by an independent, third-party company. Neither MINI USA nor any MINI Dealers can alter the ratings or comments.

Click here for more information.

Sales Rating 4.9
  •   5.0
      –   Johnnie F., Chattanooga, TN May 8, 2012
  •   5.0
      –   MINI Owner, KNOXVILLE, TN May 3, 2012
  •   5.0
      –   Jennifer W., Knoxville, TN Apr 30, 2012
  •   5.0
      –   Robin W., Kingsport, TN Apr 23, 2012
  •   5.0
      –   Donald V., Sevierville, TN Apr 22, 2012
  •   4.0
      –   Linda T., Cleveland, TN Apr 21, 2012
  •   5.0
      –   Ron C., Knoxville, TN Apr 14, 2012
  •   5.0
    "BUYING MY MINI FROM MINI OF KNOXVILLE WAS THE RIGHT CHOICE AND THE CUSTOMER SERVICE WAS THE BEST I HAVE EVER SEEN IN A DEALERSHIP. EVERYONE WAS SO NICE AND THE FACILITY WAS VERY CLEAN. I CANNOT SAY ENOUGH ABOUT PATRICK WINTER HE IS GREAT AT HIS JOB!! MARTIN HIMES WAS GREAT TOO HE GOT ME A GREAT PAYMENT ON MY CAR AND I THANK HIM SO MUCH. I HAVE RECOMMENDED MINI OF KNOXVILLE TO EVERYONE I KNOW BECAUSE THEY ARE THE BEST!!!!"   –   Andrea B., Watauga, TN Apr 9, 2012
  •   5.0
      –   Amy S., Maryville, TN Apr 9, 2012
  •   5.0
      –   John B., Signal Mountain, TN Apr 9, 2012
  •   4.5
      –   Kathy S., Lenoir City, TN Apr 8, 2012
  •   5.0
    "The salesman was very helpful and not pushy, allowing the Mini to sell itself."   –   MINI Owner, Knoxville, TN Apr 3, 2012
  •   5.0
    "Tracy went above and beyond to help me with my purchase."   –   Julie A., Andrews, NC Apr 2, 2012
  •   5.0
      –   Janet S., Asheville, NC Apr 2, 2012
  •   5.0
      –   MINI Owner, Knoxville, TN Mar 28, 2012
  •   5.0
      –   Robert C., Bristol, TN Mar 28, 2012
  •   5.0
    "The easiest car buying experience we've ever had --caring, attentive, fun staff!"   –   Darrell and Kim N., Maryville, TN Mar 27, 2012
  •   4.5
      –   MINI Owner, Cleveland, TN Mar 25, 2012
  •   5.0
      –   MINI Owner, Knoxville, TN Mar 23, 2012
  •   5.0
      –   Xiaoxue L., Maryville, TN Mar 23, 2012
  •   5.0
      –   Stephanie H., Maryville, TN Mar 21, 2012
  •   5.0
    "Martin was a tremdeous help in our purchase of our Mini."   –   Jonathan K., Knoxville, TN Mar 20, 2012
  •   5.0
      –   Sherry D., Kingsport, TN Mar 14, 2012
  •   5.0
    "Everything about the buying process was friendly and professional. I live only 10 minutes away from another MINI dealer, but the positive buying experience with Andrea and the rest of the team at MINI of Knoxville was worth the 3 hour drive."   –   John F., Nashville, TN Mar 13, 2012
  •   5.0
      –   Carl B., Loudon, TN Mar 8, 2012
  •   5.0
      –   Michael M., Maryville, TN Mar 7, 2012
  •   5.0
      –   Mark W., Lake City, TN Mar 6, 2012
  •   5.0
    "My sales advisor Stephen did a fantastic job and took care of us throughout the purchase. The overall experience at the dealership was pleasant and professional."   –   Philip B., Greeneville, TN Mar 6, 2012
  •   5.0
      –   MINI Owner, Lebanon, VA Mar 3, 2012
  •   5.0
    "Martin Himes went way out of his way to bring us into the car we really wanted. He went far beyond that, too. This was the best new car buying experience I've ever had."   –   Donald B., Knoxville, TN Feb 29, 2012
  •   5.0
    "Patrick was wonderful to work with and I would highly recommend him to any other buyer."   –   Susan K., Knoxville, TN Feb 27, 2012
  •   5.0
      –   MINI Owner, Signal Mountain, TN Feb 19, 2012
  •   5.0
      –   MINI Owner, London, KY Feb 18, 2012
  •   5.0
      –   Steve K., ALCOA, TN Feb 15, 2012
  •   5.0
      –   Roger C., Knoxville, TN Feb 15, 2012
Service Rating 4.7
  •   5.0
      –   MINI Owner, Knoxville, TN May 12, 2012
  •   5.0
      –   Lorinda G., Walland, TN May 12, 2012
  •   4.5
      –   Pamela W., Knoxville, TN May 10, 2012
  •   5.0
      –   Janice M., Loudon, TN May 9, 2012
  •   5.0
      –   David B., Knoxville, TN May 7, 2012
  •   5.0
      –   MINI Owner, Knoxville, TN May 7, 2012
  •   4.0
      –   Teresa C., Maryville, TN May 7, 2012
  •   4.5
      –   Joseph G., Maryville, TN May 7, 2012
  •   5.0
      –   Joel B., Loudon, TN May 5, 2012
  •   5.0
    "scott is an asset to your team!"   –   MINI Owner, Sweetwater, TN May 5, 2012
  •   5.0
      –   Teressa T., Bluefield, WV May 5, 2012
  •   4.0
    "I commend the effort that was made by the service tech and service rep to ensure my vehicle was repaired and returned to me in full operating condition. My only negative comment relates to the deep scratches that occurred sometime during the repairs. My interior was in pristine condition but now the interior vinyl on the driver's side next to the left foot rest is scratched several times in 1"-2" lengths across and down a 3" long area."   –   Linda W., Clinton, TN May 3, 2012
  •   5.0
      –   Gary H., Georgetown, ON May 3, 2012
  •   5.0
      –   Debbie M., Jefferson City, TN Apr 30, 2012
  •   5.0
      –   ., , Apr 30, 2012
  •   5.0
    "The best service we have had since we started driving!!! Uncomparable....worth it every penny."   –   MINI Owner, SEYMOUR, TN Apr 30, 2012
  •   4.5
      –   Heather R., Alcoa, TN Apr 29, 2012
  •   5.0
      –   Ronald G., Lenoir City, TN Apr 29, 2012
  •   5.0
    "Scott in Mini Service went to UT to pick up my daughters car to fix it. Replaced the battery and was able to give her back her vehicle the same day. He went above and beyond to help her since we are in Florida and she had no other transportation. I really appreciate what he did."   –   Forest A., DAVIE, FL Apr 28, 2012
  •   5.0
    "She was very helpful"   –   MINI Owner, Ooltewah, TN Apr 28, 2012
  •   5.0
      –   MINI Owner, Kingsport, TN Apr 27, 2012
  •   5.0
      –   David H., Lenoir City, TN Apr 27, 2012
  •   5.0
      –   Taylor T., Coeburn, VA Apr 27, 2012
  •   5.0
      –   Kelly C., Maryville, TN Apr 27, 2012
  •   5.0
    "Stephanie is very helpful and did a wonderful job."   –   MINI Owner, Maryville, TN Apr 27, 2012
  •   2.5
    "We came in for routine maintenance, were not kept apprised of time required by replacement of an electrical part for oil pump, sat for hours in store waiting. Replacement has now failed will have to bring back"   –   Nick R., WAYNESVILLE, NC Apr 26, 2012
  •   5.0
      –   Paula H., Gray, TN Apr 26, 2012
  •   5.0
      –   John S., Corryton, TN Apr 26, 2012
  •   5.0
      –   MINI Owner, Knoxville, TN Apr 26, 2012
  •   5.0
    "I brought my Mini in for service with service advisor Scott Fouts, Scott showed exceptional knowledge of the vehicle, outstanding customer service while I waited on my vehicle, and was just an overall great person to be around. Scott made me feel comfortable with any questions I had and didn't over explain the issues, which was great in my past experience in this situation it seems like the adviser over complicates the situation to confuse you and maybe get more out of you for less. I would be an idiot to not return to Mini of Knoxville and have any issues with my vehicle overseen by Scott. I also plan on telling all of my friends when considering purchasing a new vehicle not only consider Mini for the dependability, functionality, and great gas mileage but the customer service is outstanding!!"   –   Jeffrey D., Knoxville, TN Apr 25, 2012
  •   5.0
      –   Glen S., Knoxville, TN Apr 25, 2012
  •   4.5
      –   Laura M., Knoxville, TN Apr 24, 2012
  •   5.0
      –   William C., SEVIERVILLE, TN Apr 23, 2012
  •   5.0
      –   Valentyn T., Boca Raton, FL Apr 23, 2012
  •   5.0
      –   MINI Owner, Kingsport, TN Apr 23, 2012
  •   5.0
    "I have never had a service depatment to go to the extreme that they went to see that all my needs and concerns where taken care of."   –   Susan H., Chattanooga, TN Apr 22, 2012
  •   4.0
      –   MINI Owner, Johnson City, TN Apr 22, 2012
  •   5.0
      –   MINI Owner, Knoxville, TN Apr 22, 2012
  •   5.0
      –   MINI Owner, Pine Mountain, GA Apr 20, 2012
  •   5.0
    "Scott was great to work with, Even when I had to come back a second time to get the issue solved."   –   Rodney M., Maryville, TN Apr 19, 2012
  •   4.5
    ""Truly exceptional" is a weighty request. It inflates the rankings in exactly the same way that teachers inflate grades....what is wrong with a good old OUTSTANDING grade?? If the wait in the showroom is too long, then that is not 'Truly Exceptional' even though the service representative did a fine job otherwise. My only complaint at Knoxville Mini is that it takes more time that I would like, twice now, for routine things."   –   Dr. Ellen K. R., Tallassee, TN Apr 18, 2012
  •   5.0
      –   MINI Owner, Knoxville, TN Apr 18, 2012
  •   4.5
      –   MINI Owner, Kingsport, TN Apr 17, 2012
  •   5.0
    "Stephanie in service is very professional & great to deal with."   –   Kelly S., Sevierville, TN Apr 16, 2012
  •   4.5
      –   Arlis B., Speedwell, TN Apr 14, 2012
  •   5.0
      –   Patsy N., Knoxville, TN Apr 14, 2012
  •   5.0
    "The service guy at drop off was the best I have ever run in to."   –   Lori M., Knoxville, TN Apr 14, 2012
  •   5.0
    "first class service and the showroom was clean great having car washed.....i wish we had a dealer like this in chattanoga"   –   Jed M., Atlanta, GA Apr 14, 2012
  •   5.0
      –   Jackie & Cherie G., Louisville, TN Apr 13, 2012
  •   5.0
      –   Robin W., Kingsport, TN Apr 13, 2012
  •   4.0
    "engine compartment was wet with water i asume from removal from coolant spray off however water was left in cool air intake which could had been suck into engine i dry out before i left your dealer and i was told paper work would be mailed to me as of apr 13 has not ben sent to me"   –   Mike C., Maryville, TN Apr 13, 2012
  •   4.5
    "When I purchased my 2010 Mini in June of 2010, I was told it needed no service for 15,000 miles. when I rolled over 15,000 miles in April, I called for service and was told I should have been in at 11 months! My experience for the service was excellent. They took care of all the service items and even washed my car!"   –   Elizabeth C., Knoxville, TN Apr 12, 2012
  •   4.0
    "My only complaint was I had scheduled the appoint the week before for 7:30 A.M., and a loaner car would be made available. I arrived at 7:20 to get checked in. There was no loaner car, so Enterprise had to be called. They did not arrive until 8:05, and by the time I went there, filled out the paperwork an dgot the car I didn't get to work until 8:45. The purpose of setting up the appointment a week in advance was to insure I had a car to ge tto work so I wouldn't be late. A few minutes late is one thing, but it took me 1 hour & 25 minutes to get to work from the time I arrived. If you are told a loaner car will be there it needs to be. I have never had that issue before with other dealerships. The service tech was extremly nice and imformative as was Stephanie."   –   MINI Owner, Knoxville, TN Apr 12, 2012
  •   5.0
      –   James H., Kingsport, TN Apr 12, 2012
  •   1.0
    "It took over a week for you to determine that there was an actual problem with my car. Meanwhile, it sat there, I had no car to use, and I did not get my calls returned until I contacted the BMW service manager."   –   Mary L., Maryville, TN Apr 11, 2012
  •   4.5
      –   Kathleen E., Oak Ridge, TN Apr 11, 2012
  •   5.0
      –   David C., Orlando, KY Apr 3, 2012
  •   5.0
      –   Thad S., Lenoir City, TN Apr 2, 2012
  •   4.5
      –   MINI Owner, Cleveland, TN Apr 2, 2012
  •   5.0
    "Experience was great!"   –   Jim M., Seymour, TN Apr 2, 2012
  •   5.0
      –   Kristen K., Knoxville, TN Apr 1, 2012
  •   4.0
      –   MINI Owner, Kingsport, TN Mar 31, 2012
  •   4.0
      –   Tom H., Cleveland, TN Mar 31, 2012
  •   5.0
      –   MINI Owner, Johnson City, TN Mar 31, 2012
  •   5.0
      –   Larry D., Williamsburg, KY Mar 31, 2012
  •   4.0
      –   MINI Owner, Strawberry Plains, TN Mar 31, 2012
  •   5.0
      –   Norman P., Rockwood, TN Mar 31, 2012
  •   5.0
      –   Allison W., Morristown, TN Mar 31, 2012
  •   3.0
      –   MINI Owner, Kingsport, TN Mar 30, 2012
  •   5.0
      –   Stella C., Knoxville, TN Mar 30, 2012
  •   4.5
      –   Dwayne S., Seymour, TN Mar 30, 2012
  •   5.0
      –   Paul W., Knoxville, TN Mar 30, 2012
  •   5.0
      –   Michael S., Talbott, TN Mar 30, 2012
  •   5.0
    "Stephanie is great. She is so helpful and nice. She keeps me informed while my mini is being serviced as to what they are doing and how long it will take."   –   Lisa B., Greeneville, TN Mar 29, 2012
  •   5.0
      –   John T., Johnson City, TN Mar 29, 2012
  •   5.0
    "Scott in the Service Dept gave me the exact kind of treatment and service I would expect from an upscale dealership. His attention to every detail should be emulated by the whole staff. It was truly the type of service that would make me want to return to that dealership. I live two hours away and have a choice as to where I have my MINI serviced and after dealing with Scott, I most certainly will make MINI of Knoxville my choice."   –   Jennifer M., Chattanooga, TN Mar 28, 2012
  •   4.0
      –   Paula A., Telford, TN Mar 28, 2012
  •   5.0
      –   MINI Owner, EWING, VA Mar 28, 2012
  •   5.0
      –   Robert C., Bristol, TN Mar 28, 2012
  •   5.0
      –   Lowell H., Clinton, TN Mar 27, 2012
  •   5.0
      –   MINI Owner, Knoxville, TN Mar 26, 2012
  •   5.0
      –   Ernest G., Johnson City, TN Mar 19, 2012
  •   5.0
    "Scott Fouts always goes above and beyond!"   –   Ray G., Oak Ridge, TN Mar 19, 2012
  •   4.5
      –   David B., Chattanooga, TN Mar 19, 2012
  •   4.0
      –   Beth J., Knoxville, TN Mar 18, 2012
  •   4.0
      –   Frederick M., Knoxville, TN Mar 18, 2012
  •   4.0
      –   Helmut A., Knoxville, TN Mar 18, 2012
  •   5.0
    "All went as promised for this service. A loaner car was provided which helped a lot as we reside out of town. Good work."   –   Kraig H., Crossville, TN Mar 18, 2012
  •   5.0
      –   Patricia C., Knoxville, TN Mar 18, 2012
  •   5.0
      –   Ronald B., Louisville, TN Mar 16, 2012
  •   3.5
    "My experience has always been terrific! I did have a 12 appointment for a recall and it was suppose to take about an hour. I was there for 4 hours and 45 minutes. I was given a loaner and I appreciated that but had no idea it would take all afternoon."   –   MINI Owner, JOHNSON CITY, TN Mar 16, 2012
  •   4.5
      –   David K., Talbott, TN Mar 16, 2012
  •   5.0
    "Scott Fouts is always exceptional, Scott has always addresses me by name as soon as I pull up and is always very friendly & professional. Scott has a strong mechanical understanding of cars and the MINI brand and is able to relay this to the vehicle owner in a very understandable manner. I believe he is an absolute asset to MINI of Knoxville and should be commended for his talent. I also talked with my mechanic and he went over the recall notice with me and the work he did on my car which was a very nice touch and was greatly appreciated! We also met Tracy in your sales department for the first time we asked a few questions on the newer models and she was informative and a real pleasure to talk to."   –   Ocean F., Harrison, TN Mar 16, 2012
  •   5.0
      –   Nancy W., Knoxville, TN Mar 16, 2012
  •   4.5
      –   Randall H., Benton, TN Mar 16, 2012
  •   4.5
      –   MINI Owner, Knoxville, TN Mar 15, 2012
  •   5.0
      –   Bradley G., Crossville, TN Mar 14, 2012
  •   5.0
      –   John O., Lenoir City, TN Mar 14, 2012
  •   5.0
      –   Fabio C., Kingsport, TN Mar 12, 2012
  •   4.5
    "I waited for almost 3 hours before it was determined my car would need to stay and a part get ordered. Other than the long wait to begin with, it was an overall very good experience."   –   Peggy H., Maryville, TN Mar 12, 2012
  •   4.5
      –   MINI Owner, Kingston, TN Mar 11, 2012
  •   5.0
      –   Jackie M., Sevierville, TN Mar 11, 2012
  •   4.5
      –   MINI Owner, Knoxville, TN Mar 10, 2012
  •   5.0
      –   Mark S., Sevierville, TN Mar 10, 2012
  •   4.5
      –   Mike M., Maryville, TN Mar 9, 2012
  •   5.0
    "Stephanie Lundy was exceptionally, professional, courteous, and efficient. It was a pleasure having her handle my visit."   –   Andrew S., Hixson, TN Mar 9, 2012
  •   5.0
    "Being a women, it is not always a great experience taking a car for service. It was truly exceptional service."   –   Tracey B., Ringgold, GA Mar 8, 2012
  •   5.0
      –   Brenda E., Kingsport, TN Mar 7, 2012
  •   5.0
      –   Misty H., Signal Mountain, TN Mar 7, 2012
  •   4.5
    "Took longer than estimated. No loaner available."   –   MINI Owner, Greenback, TN Mar 7, 2012
  •   5.0
    "Stefanie is great!"   –   Gale M., Kingston, TN Mar 3, 2012
  •   5.0
      –   Connie M., Tuckasegee, NC Mar 3, 2012
  •   4.5
      –   Robert R., GREENEVILLE, TN Mar 3, 2012
  •   4.0
      –   MINI Owner, Maryville, TN Mar 2, 2012
  •   2.5
    "Recurring problem with engine noise for years. Now out of warranty and got worse. Service cost was discounted,but original problem not fixed while under warranty. I don't blame the people at this dealership, but am not pleased that MINI couldn't find this problem when brought in while under warranty, so we paid for service on a manufacturing flaw."   –   George S., Knoxville, TN Mar 2, 2012
  •   5.0
      –   Jan B., Fletcher, NC Mar 1, 2012
  •   5.0
      –   Erin R., Jonesborough, TN Mar 1, 2012
  •   4.5
      –   Kayla B., Jonesborough, TN Mar 1, 2012
  •   5.0
    "The staff was pleasant and I will use mini of Knoxville for all my mechanical needs"   –   MINI Owner, Cleveland, TN Feb 29, 2012
  •   5.0
    "Very Happy...."   –   Sherrie W., Sevierville, TN Feb 29, 2012
  •   4.5
      –   Ralph R., Ringgold, GA Feb 29, 2012
  •   5.0
      –   James B., Lenoir City, TN Feb 29, 2012
  •   4.5
      –   MINI Owner, La Follette, TN Feb 29, 2012
  •   5.0
      –   Vicki W., Lenoir City, TN Feb 29, 2012
  •   5.0
      –   Gale L., Dandridge, TN Feb 29, 2012
  •   1.5
    "Part that was need was not on hand. It has been over 2 1/2 weeks and I still have no repair part."   –   MINI Owner, Knoxville, TN Feb 29, 2012
  •   4.0
      –   Bill B., Middlesboro, KY Feb 29, 2012
  •   5.0
      –   Megan B., Maryville, TN Feb 23, 2012
  •   5.0
      –   Patricia E., Kingston, TN Feb 22, 2012
  •   5.0
    "I was taken care very quickly and with respect, I had many questions about my Mini since I am a first time owner and Scott answered them all with a smile and patience."   –   Julia D., Chattanooga, TN Feb 22, 2012
  •   5.0
      –   Tian Z., Knoxville, TN Feb 20, 2012
  •   5.0
      –   Kelly S., Knoxville, TN Feb 20, 2012
  •   5.0
      –   Terry L., Kingston, TN Feb 20, 2012
  •   5.0
      –   John R., Clinton, TN Feb 19, 2012
  •   4.5
      –   Shirley C., Deer Lodge, TN Feb 19, 2012
  •   5.0
    "As always, the service was excellent, everything was explained to my satisfaction, and the amenities while waiting were comfortable."   –   Michael W., Knoxville, TN Feb 19, 2012
  •   5.0
      –   Mike C., Oneida, TN Feb 17, 2012
  •   4.5
      –   Teresa C., Maryville, TN Feb 17, 2012
  •   5.0
    "OUTSTANDING experience and more than OUTSTANDING service employees!! Keep up thew good work..."   –   Susan R., Kodak, TN Feb 17, 2012
  •   5.0
      –   Lorinda G., Walland, TN Feb 16, 2012
  •   4.5
      –   Philip L., Cleveland, TN Feb 16, 2012
  •   5.0
      –   Candace G., Knoxville, TN Feb 16, 2012
  •   5.0
    "The repairs took longer than expected, but Scott was extremely helpful in getting a loaner vehicle and stayed in touch to let me know what was being done during the repairs ... he even detailed my MINI when it was ready to be picked up!"   –   Stella C., Knoxville, TN Feb 15, 2012
  •   4.5
      –   Carol N., KNOXVILLE, TN Feb 15, 2012
MINI of Knoxville 10665 Parkside Drive Knoxville , TN 37922 Sales: (888) 724-9503